Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
This Privacy Policy describes how ProjectScoop ("we," "our," or "us") collects, uses, and protects your personal information when you use our website and services.
Personal Information
When you contact us or request our services, we may collect:
- Name and contact information (email, phone number)
- Property address and service location
- Service preferences and pet information
- Payment information (processed securely through third-party providers)
Automatically Collected Information
- IP address and geographic location
- Browser type and device information
- Website usage data and analytics
- Cookies and similar tracking technologies
We use your personal information to:
- Provide and schedule our pet waste removal services
- Communicate with you about appointments and service updates
- Process payments and maintain billing records
- Improve our website and services
- Send promotional materials (with your consent)
- Comply with legal obligations
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in our operations (payment processors, analytics)
- When required by law or to protect our legal rights
- In connection with a business transfer or merger
- With your explicit consent
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission using SSL encryption
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure storage of physical and digital records
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. We use:
- Essential cookies for website functionality
- Analytics cookies to understand website usage (Google Analytics, Vercel Analytics)
- Performance cookies to improve website speed and functionality
You can control cookie preferences through your browser settings, though some website features may not function properly if cookies are disabled.
Our services are only available in Edmonton, St. Albert, and Sherwood Park, Alberta, Canada. We may restrict access to our website from certain geographic locations to ensure we only collect information from potential customers in our service areas.
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent for data processing
To exercise these rights, please contact us using the information provided below.
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Customer service records are typically retained for 7 years for business and tax purposes. Website analytics data is retained according to our analytics providers' policies.
Our website may use third-party services including:
- Google Analytics for website analytics
- Vercel Analytics for performance monitoring
- Formspree for form submissions
- Social media platforms (Instagram, Facebook)
These services have their own privacy policies, and we encourage you to review them.
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Edmonton, Alberta, Canada